We use your information to look after your appointments, payments and enquiries. This policy explains what we collect, why we need it and how to exercise your privacy rights.
1. Who is responsible for your information?
Elite Chair Barber is responsible for the customer information used to run our shop, website and booking service. You can contact us at 3b Peto Street North, Canning Town, London, E16 1DP, or on +44 7740 048368.
2. Information we collect
- Contact and account details: your name, email address, phone number and information needed to access your booking account.
- Appointment history: your chosen barber and services, appointment times, booking status, cancellations and notes you choose to provide.
- Payment records: payment references, amounts and the status of deposits, card holds and refunds. We do not store your full card details.
- Messages and technical information: enquiries you send us, and basic device, connection and security logs used to operate the service.
We receive most booking information directly from you and payment confirmations from our payment provider. Without the contact and appointment details required at checkout, we may be unable to arrange or confirm your booking. Please avoid adding unnecessary sensitive information to booking notes.
3. How and why we use your data
- To fulfil your booking: arrange appointments, send confirmations and reminders, process payments and refunds, and contact you about appointment changes. Our legal basis is performing our contract with you or taking steps at your request before booking.
- To run a reliable service: answer enquiries, resolve complaints and prevent fraud or misuse. We rely on our legitimate interests in operating and protecting the shop, while considering your rights.
- To meet legal obligations: maintain necessary accounting records and respond to lawful requests.
Booking reminders and appointment messages are service communications. Booking an appointment does not by itself mean you agree to promotional messages. Where we ask for consent for optional uses, you can withdraw it at any time.
4. Payment processing
Stripe securely processes card payments, deposits, authorisation holds and refunds. Your full card number and security code are not stored on our servers. We receive the payment references and status information needed to manage your booking.
Stripe also handles personal information for its own payment, security and legal purposes. Read Stripe's Privacy Policy for details of its processing.
5. Who we share information with
We do not sell or rent your personal information. Relevant booking details are available to the barber or team member providing your service. We share only the information needed with providers supporting our booking software, hosting, appointment messages and payments.
We may also disclose information where legally required or where necessary to establish or defend a legal claim. If a provider processes information outside the UK, applicable data-protection safeguards are required. Contact us for details of the providers and transfer safeguards relevant to your information.
6. How long we keep information
Retention depends on the purpose of the record. We consider whether your account is active, whether an appointment, refund or complaint remains open, and any applicable accounting requirements or legal claim periods. Security logs are kept only for as long as needed to investigate and prevent misuse. Information is deleted or anonymised when no longer needed.
You can ask about the retention period for a particular record or request deletion using the contact details below. Some records may need to be retained to comply with the law.
7. Your privacy rights
Depending on the circumstances, you may request access, correction, deletion, restriction or a portable copy of your information. You can withdraw consent without affecting earlier lawful processing.
Your right to object: you can object to processing based on legitimate interests. You can always object to use of your information for direct marketing.
Contact us to exercise a right. We may need to verify your identity and normally respond within one month. If a lawful extension or exception applies, we will explain it.
8. Cookies, embedded content & external services
The booking app may use essential cookies or local storage to keep you signed in and make bookings work. You can manage cookies through your browser, although blocking essential storage may affect the booking service.
Our website loads a Google Maps embed and externally hosted fonts and media. Those requests share connection information, such as your IP address, with the relevant provider. Google's handling of information is described in its Privacy Policy. Links to Google reviews, Instagram, WhatsApp and Stripe take you to services with their own privacy terms.
Selected public Google reviews supplied to us are displayed on the website with the reviewer's public display name, rating and comment. We rely on our legitimate interest in showing customer feedback about our services. Contact us if you object or would like us to review or remove a review shown on our website.
9. Contact & complaints
For privacy questions or requests, call +44 7740 048368 or write to Elite Chair Barber, 3b Peto Street North, Canning Town, London, E16 1DP.
You can also complain to the UK's Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
10. Changes to this policy
We will update this page and its date when our privacy information changes, and provide additional notice where required for significant changes.