Please read these terms before booking. Give at least 24 hours' notice to cancel or reschedule without a cancellation charge. Later cancellations and missed appointments may incur a charge, as explained below. Your statutory consumer rights always apply.
1. Who we are
These terms apply to appointments booked with Elite Chair Barber at 3b Peto Street North, Canning Town, London, E16 1DP, and use of our website and booking app. In these terms, “we” means Elite Chair and “you” means the customer making the booking.
2. Booking & payments
A deposit or full prepayment is required where shown at checkout, depending on the service and appointment time. You will see the service price and amount due before you pay. A deposit is part of your service price; any remaining balance is payable at your appointment.
Payments are securely processed by Stripe. For appointments requiring barber approval, a temporary authorisation hold is placed on your payment method until the booking is confirmed. A pending request is not a confirmed appointment. If it is declined or expires, the hold is released; your bank determines when the funds become available again.
Please provide an accurate name, email address and phone number, check your booking details, and keep your account access secure. The agreed price at confirmation applies to your booking. Any extra services or price changes must be agreed with you.
3. Cancellations & rescheduling
Our barbers reserve time specifically for you. Notice is measured against the scheduled appointment start time in London local time.
- At least 24 hours before your appointment: cancel or reschedule without a cancellation charge. Your deposit or prepayment will be refunded in full or, if you choose, transferred to your new appointment.
- Less than 24 hours before your appointment: a late cancellation or rescheduling charge may be deducted from your deposit or prepayment to cover the reasonable net loss caused by the change. This may be up to the amount paid, subject to the safeguards below.
Any retained payment will reflect our actual loss, taking account of costs saved and whether we can refill the appointment. We will take reasonable steps to reduce that loss and refund any excess. Payments are not automatically forfeited regardless of the circumstances.
Use the booking app to request a change, or call +44 7740 048368 if you need help or cannot access your booking. Please contact us promptly in an emergency so we can consider your circumstances.
4. Late arrivals & no-shows
- More than 10 minutes late: your barber may offer an adapted service that fits the remaining time, with your agreement, or decline the appointment if there is not enough time to deliver the service properly. If it cannot go ahead because of your lateness, the late-cancellation rules above apply.
- Missed appointments: if you do not attend or give notice, we may retain your deposit or prepayment up to our reasonable net loss, using the same safeguards.
- Repeated no-shows: we may restrict future online bookings. You can contact the shop to discuss future appointments.
5. Refunds & cancellations by us
Eligible cancellations made at least 24 hours in advance receive a full refund. Refunds normally return to the original payment method. Once issued, please allow 5 to 10 business days for the funds to appear, depending on your bank. A released authorisation hold is different from a refund of a completed payment.
If we cancel or cannot provide your appointment, you may choose a suitable alternative or a full refund for the service we cannot provide. You do not have to accept a credit or replacement appointment.
6. Service concerns & your rights
We aim to provide services with reasonable care and skill. If something is wrong, contact us promptly so we can understand the issue and discuss an appropriate remedy, which may include repeat performance or a price reduction where the law requires it.
Nothing in these terms removes your statutory rights, including any applicable right to cancel a distance booking, or limits liability that cannot legally be excluded. Our cancellation policy does not override those rights.
7. Using our website & booking app
Do not misuse the service, interfere with its security or access anyone else's account. We may restrict access where reasonably necessary to prevent fraud, abuse or disruption. If the app is unavailable, contact the shop for assistance.
Offers and vouchers may have additional conditions shown when issued. We may update these terms for future bookings; the terms agreed when your booking was made apply to that booking. See our Privacy Policy for how we handle your personal information.
8. Contact us
For booking changes, refund requests or complaints, call +44 7740 048368 or contact us on WhatsApp. You can also write to Elite Chair Barber, 3b Peto Street North, Canning Town, London, E16 1DP. Please include your appointment details so we can help.